Returns & Exchanges
At Vape Shop, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unopened products and a limited warranty on hardware defects to ensure a premium vaping experience.
Verify Eligibility
Ensure your item is in its original, unopened packaging or qualifies under our 60-day hardware warranty for manufacturer defects.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items, include the RMA number inside the box, and ship the package to our designated returns processing center.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing