Frequently Asked Questions
Everything you need to know about your Vape Shop experience.
How do you verify the age of your customers?
In compliance with federal and state regulations, we use a secure third-party age verification system at checkout. You must be of legal smoking age in your jurisdiction to purchase any nicotine-containing products.
What is your shipping policy and delivery time?
We ship via specialized carriers that comply with the PACT Act. Orders are typically processed within 24-48 hours, and delivery times range from 3 to 7 business days depending on your location. Please note that an adult signature is required upon delivery.
Can I return a product if I don't like the flavor?
Due to health and safety regulations, we cannot accept returns on e-liquids, coils, or disposable vapes once the packaging has been opened. If a hardware device is defective, it may be eligible for a return within 30 days of purchase.
Are your products authentic?
Yes, we source all our products directly from manufacturers or authorized distributors. Most hardware comes with a scratch-off authenticity code on the packaging that can be verified on the manufacturer's official website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. All transactions are encrypted and processed through a secure payment gateway to ensure your financial data is protected.
Why is my tracking number not updating?
Because we use specialized shipping services for vape products, tracking updates may be less frequent than standard carriers. It is common for a package to show 'In Transit' for several days without a scan until it reaches a local distribution hub.